CCO

Old Timer
Aug 5, 2011
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Cambridge ON
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I'm sure at least some of you can relate to this:

Pardon the criticism to anyone here whom may work for RBC but it speaks for itself:

_______________________________________

This is called efficiency at RBC.



Note to self: 'Cancel credit cards prior to death!

Be sure and cancel your credit cards before you die!
This is so priceless and so easy to see happening -
customer service, being what it is today!

A lady died this past January, and the Royal Bank
billed her for February and March for their annual
service charges on her credit card, and then added
late fees and interest on the monthly charge. The
balance had
Been $0.00, now is somewhere around $60.00.

A family member placed a call to the Royal Bank:

Family Member:
'I am calling to tell you that she died in January.'

Royal Bank:'The account was never closed and the
late fees and charges still apply.'

Family Member:
'Maybe, you should turn it over to collections.'

Royal Bank:
'Since it is two months past due, it already has
been..'

Family Member:
So, what will they do when they find out she is dead?'

Royal Bank PAC:
'Either report her account to the frauds division or
report her to the credit bureau, maybe both!'

Family Member:
'Do you think God will be mad at her?'

Royal Bank:
'Excuse me?'

Family Member:
'Did you just get what I was telling you . . . The
part about her being dead?'

Royal Bank:
'Sir, you'll have to speak to my supervisor.'

Supervisor gets on the phone:
Family Member:
'I'm calling to tell you, she died in January.'

Royal Bank:
'The account was never closed and the late fees and
charges still apply.'

Family Member:
'You mean you want to collect from her estate?'

Royal Bank:
(Stammer) 'Are you her lawyer?'

Family Member:
'No, I'm her great nephew.'
(Lawyer info given)

Royal Bank:
'Could you fax us a certificate of death?'

Family Member:
'Sure.'
( fax number is given )

After they get the fax:

Royal Bank:
'Our system just isn't set up for death. I don't
know what more I can do to help.'

Family Member:
'Well, if you figure it out, great! If not, you
could just keep billing her. I don't think she will
care.'

Royal Bank :
'Well, the late fees and charges do still apply.'

Family Member:
'Would you like her new billing address?'

Royal Bank:
'That might help.'

Family Member:
' Rookwood Memorial Cemetery , 1249 Centenary Rd,
Sydney Plot Number
1049.'

Royal Bank:
'Sir, that's a cemetery!'

Family Member: 'Well, what the f__k do you do with
dead people on your planet?'..........
 
It is frustrating to speak or do business whit peoples who don't care or don't have a clue about normal thing of life like been dead. These kind of situations are more and more frequent as customer services are in foreign country where peoples barely speak your language and have very different cultures OR informations goes true human mental accelerator: info gets to the brain by the left ear at a 2 km/hr speed and gets trow out the other ear at 82 km/hr. Things may get worst if info travel the opposite direction

I don't think RBC will go bankrupt for 60$
 
Trust me, the WORST company to deal with after my wife's death was not the banks, not by a long shot. It was bell. It took over two and a half years for these clowns to remove her name from their mailing lists.

I succeeded only when I went onto a home theater forum and asked if anyone could give me a contact number for a real bell employee in Ontario. Going through the "normal channels" only got me stress, broken promises, lies and a lot of off shore conversations.

Luckily since then I've met the most wonderful woman in the world. Life is good, but given a choice I'll NEVER EVER deal with bell.

Sorry if you work for bell, I mean no disrespect.

Wayne
 
I recently asked a Bell Customer Service Representative (oxymoron) if anyone had ever had a heart attack and died while talking to them. She said she could not recall. I was close.

I will say this. Bell is the worst company in the Canadian market, they are supposed to be in the communication business but I don't think so. My wife worked for RBC for 35 years so what you are saying does not surprise me at all.

Good luck getting the mess straightened out. After my Father in Law passed away we went through the same crap with the same company.
 
Oh boy -- that's bell and rbc on the sh*t list ....

Anyone else have any gripes? Time to get it off your chest.

All in fun btw........and no disrespect meant to anyone in particular.

C.
 
add hydro to the list. why they would estimate a 'smart' meter reading is beyond me. :confused: their estimate was 25 times higher than the actual reading !!! there is only one 20 amp circuit in the house fer cryin' out loud. they told me they couldn't get a remote reading,so i went over and trudged through 3 ft of snow and read it. when i gave them the numbers they were suddenly getting a remote reading - magic ? they are sending a 'revised' bill. something smells funny about this little episode. :nono:
 
add hydro to the list. why they would estimate a 'smart' meter reading is beyond me. :confused: their estimate was 25 times higher than the actual reading !!! there is only one 20 amp circuit in the house fer cryin' out loud. they told me they couldn't get a remote reading,so i went over and trudged through 3 ft of snow and read it. when i gave them the numbers they were suddenly getting a remote reading - magic ? they are sending a 'revised' bill. something smells funny about this little episode. :nono:

LOL Doug -- I kinda figured that was comin'......:rofl:

C.
 
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