I'm sure at least some of you can relate to this:
Pardon the criticism to anyone here whom may work for RBC but it speaks for itself:
_______________________________________
This is called efficiency at RBC.
Note to self: 'Cancel credit cards prior to death!
Be sure and cancel your credit cards before you die!
This is so priceless and so easy to see happening -
customer service, being what it is today!
A lady died this past January, and the Royal Bank
billed her for February and March for their annual
service charges on her credit card, and then added
late fees and interest on the monthly charge. The
balance had
Been $0.00, now is somewhere around $60.00.
A family member placed a call to the Royal Bank:
Family Member:
'I am calling to tell you that she died in January.'
Royal Bank:'The account was never closed and the
late fees and charges still apply.'
Family Member:
'Maybe, you should turn it over to collections.'
Royal Bank:
'Since it is two months past due, it already has
been..'
Family Member:
So, what will they do when they find out she is dead?'
Royal Bank PAC:
'Either report her account to the frauds division or
report her to the credit bureau, maybe both!'
Family Member:
'Do you think God will be mad at her?'
Royal Bank:
'Excuse me?'
Family Member:
'Did you just get what I was telling you . . . The
part about her being dead?'
Royal Bank:
'Sir, you'll have to speak to my supervisor.'
Supervisor gets on the phone:
Family Member:
'I'm calling to tell you, she died in January.'
Royal Bank:
'The account was never closed and the late fees and
charges still apply.'
Family Member:
'You mean you want to collect from her estate?'
Royal Bank:
(Stammer) 'Are you her lawyer?'
Family Member:
'No, I'm her great nephew.'
(Lawyer info given)
Royal Bank:
'Could you fax us a certificate of death?'
Family Member:
'Sure.'
( fax number is given )
After they get the fax:
Royal Bank:
'Our system just isn't set up for death. I don't
know what more I can do to help.'
Family Member:
'Well, if you figure it out, great! If not, you
could just keep billing her. I don't think she will
care.'
Royal Bank :
'Well, the late fees and charges do still apply.'
Family Member:
'Would you like her new billing address?'
Royal Bank:
'That might help.'
Family Member:
' Rookwood Memorial Cemetery , 1249 Centenary Rd,
Sydney Plot Number
1049.'
Royal Bank:
'Sir, that's a cemetery!'
Family Member: 'Well, what the f__k do you do with
dead people on your planet?'..........
Pardon the criticism to anyone here whom may work for RBC but it speaks for itself:
_______________________________________
This is called efficiency at RBC.
Note to self: 'Cancel credit cards prior to death!
Be sure and cancel your credit cards before you die!
This is so priceless and so easy to see happening -
customer service, being what it is today!
A lady died this past January, and the Royal Bank
billed her for February and March for their annual
service charges on her credit card, and then added
late fees and interest on the monthly charge. The
balance had
Been $0.00, now is somewhere around $60.00.
A family member placed a call to the Royal Bank:
Family Member:
'I am calling to tell you that she died in January.'
Royal Bank:'The account was never closed and the
late fees and charges still apply.'
Family Member:
'Maybe, you should turn it over to collections.'
Royal Bank:
'Since it is two months past due, it already has
been..'
Family Member:
So, what will they do when they find out she is dead?'
Royal Bank PAC:
'Either report her account to the frauds division or
report her to the credit bureau, maybe both!'
Family Member:
'Do you think God will be mad at her?'
Royal Bank:
'Excuse me?'
Family Member:
'Did you just get what I was telling you . . . The
part about her being dead?'
Royal Bank:
'Sir, you'll have to speak to my supervisor.'
Supervisor gets on the phone:
Family Member:
'I'm calling to tell you, she died in January.'
Royal Bank:
'The account was never closed and the late fees and
charges still apply.'
Family Member:
'You mean you want to collect from her estate?'
Royal Bank:
(Stammer) 'Are you her lawyer?'
Family Member:
'No, I'm her great nephew.'
(Lawyer info given)
Royal Bank:
'Could you fax us a certificate of death?'
Family Member:
'Sure.'
( fax number is given )
After they get the fax:
Royal Bank:
'Our system just isn't set up for death. I don't
know what more I can do to help.'
Family Member:
'Well, if you figure it out, great! If not, you
could just keep billing her. I don't think she will
care.'
Royal Bank :
'Well, the late fees and charges do still apply.'
Family Member:
'Would you like her new billing address?'
Royal Bank:
'That might help.'
Family Member:
' Rookwood Memorial Cemetery , 1249 Centenary Rd,
Sydney Plot Number
1049.'
Royal Bank:
'Sir, that's a cemetery!'
Family Member: 'Well, what the f__k do you do with
dead people on your planet?'..........
their estimate was 25 times higher than the actual reading !!! there is only one 20 amp circuit in the house fer cryin' out loud. they told me they couldn't get a remote reading,so i went over and trudged through 3 ft of snow and read it. when i gave them the numbers they were suddenly getting a remote reading - magic ? they are sending a 'revised' bill. something smells funny about this little episode. :nono:
