WARNING! WARNING! WARNING! Livingston International Replies to Car Damage Claim!

Good morning Colin,

The chem rep was well aware that the damage to my canola was caused by his companies product's carryover. But the line he was told to tow was to always deny it, to sandbag the producer and that most will give up in frustration. But in my case they faulted him as they said after the fact that he sould have been aware that based on my background that I would not have brought this to their attention without being confident of my position and that he should not hav provoked me and should have paid the damages in full to uinstead of having my wrath have instead gained an article of praise in how they handled this matter. He was sort of screwed but then he was working for a company whose attitude was to screw their customers so hard to feel sorry for him.

He's selling janitorial cleaning supplies now by the way!

You really wonder why these companies have these sorts of policies. So much more effort is spent in pissing off customers who will never be back, who will never give a good reference or commentary on their experience that it woul dbe in their best interests to make the required ammends for what they have done.

I'm not looking for anything more than to have my car arriving in the condition in which is was sent.

I mean I've already suffered the emotional pain of seeing the car I bought to celebrate being cancer free for 5 years scared, the time I had to take out of my day to go and get quotes for their carelessness in damaging my car and in the end they have the gall and nerve to tell me that they won't cover the costs of repairing my car??

Not the sort of company I'd ever be able to work for myself. Not the sort of thing I'd be able to do to a customer that had hired me for a job. Not the sort of thing I could life with in my life and be feeling proud over having done to someone.........

Joanne and Livingston International have been able to show me new lows in how to treat a person..................

Cheers,

Garry
 
Well so far this thread has seen 264 views. I'm quite sure they will lose a few opportunities because of this. If I need my car shipped, it looks like TFX will be the way to go!
 
For sure Riley. It's a shame that it has to come to this.

Garry -- to them the name of the game at the moment is $$$$$$, not loyalty and honesty, and if 99% of claims are just "given up on" then the company just wins without even trying....:(

You're doing the right thing and pressing the issue. Indeed if enough customers do what you are doing, the company would improve or go under.

I've read that we Canadians generally have a reputation of being "too nice" in such situations and for the sake of non arguing do not following thru on issues. -- It's time to change that rep.

Things won't change very quickly I'm sure, but that company has probably gotten away with far too much in my estimation and needs to shape up or ship out. (pun intended). :D

Did you do a search in the BBB database to see if they are a reputable company? There may have been some useful info in there.
I say may since just "dropping" the issues or claims would do nothing and there would be no record of the 'incident'.

Go get 'em Garry.....show 'em we mean business and won't "take any sh*t".

C.
 
My experience with the BBB is that it is a pretty bogus organization. Companies pay to be in it and the BBB is reluctant to lose them as it would mean that the BBB will no longer get their "dues" money from them.
For immediate effect, you can go to Yellow Pages and register yourself in order to leave a review of a company on the Yellow Pages' website.
Here is one I did for a Financial Company
MyTerms.ca Financial Ltd - 70 East Beaver Creek Rd, Richmond Hill, ON
Anyone who looks them up in the online yellow Pages will have a chance to see my comment.
David
 
Thank you vintageracer -- I appreciate hearing about your experiences with the BBB -- If it's such a corrupt outfit, it's strange that there wouldn't be any checks and balances to keep the BBB on the up-and-up, no, or has it just degraded into a joke and nobody gives a damn?

Your suggestion of the Yellow Pages (online) looks good. The info is there provided people take the time to read it. I would think some would.

But since you bring it up there are many avenues of complaint aren't there?

1/ Action Line or the like -- whatever your part of the country has of that ilk.

2/ Your MPP (who as we know is very impartial and never looks at the voting possibilities). (sorry couldn't resist).

3/ Small Claims Courts as was already mentioned.

4/ Local newspapers who would love a scoop like that. (including pointed ad placements.)

5/ If you've got the time: placards out front of their offices.

6/ Good old word of mouth to whomever would listen anywhere and everywhere.

7/ and last but not least - and perhaps the most effective and easiest: the good old, very familiar and ubiquitous internet.
Also good for duly harassing said companies.

Good luck Garry -- please keep us apprised of progress -- oh yeah, one I almost forgot was a posse...........na -- we better not go there. :rofl:

Colin.
 
I've also heard bad things about the BBB. However, on the BBB web site I looked up a guy that we were considering to do a stone walkway and steps at the front of our house. We soon changed our mind about him and he was stroked off the list. Other people confirmed what I read on the BBB site. Last year, there was a reasonably priced Corvette for sale in downtown Toronto. They were in the worst category that the BBB had. Goodbye. I guess, in a place the size of greater Toronto, they can always find a sucker.
 
So now we are approaching 7 business days since I have heard from Livingston International. And I had the sudden thought this morning while I was out running? Why is it taking so long? Then it occurred to me:

JUST HOW MANY CLAIMS DOES LIVINGSTON INTERNATIONAL CURRENTLY HAVE TO PROCESS FOR DAMAGING THIER CUSTOMERS VEHICLES THESE DAYS??!!

I mean is this so common an outcome for them when shipping people's property that they are swamped with claims they have to process??!! I mean how complicated a process can it be?

1)See the pictures of the brutal mis-treatment of a car by your staff
2)Confirm that it was not on the vehicle before hand
3)Review the quotes
4)Pay the customer to make it right.

Doesn't sound to complicated now does it?

Maybe they need to hire more staff if there is such a back-log of damage claims. Or maybe hire/train staff to be more careful? I mean I'm probably reaching with this last idea but hey it might be worth considering..........

Cheers,

Garry
 
What about a time constraint on making a claim? After a certain amount of time is it possible that you can't go after them or sue them? Maybe it's also like the US gun law where you have to wait two weeks before getting it in case you have to "cool down" and if these guys don't reply for a couple weeks, maybe the owners just cool off and let it go because they don't have the time to deal with it.
 
Good morning Riley,

You have four weeks to submit your claim paperwork from when you pick up your carelessly damaged property from Livingston International's yard.

Nothing stated on time to agree to their ridiculous settlement offer.

I'm sure it is delayed to try to get me to cool off, sadly it is having the opposite affect, I am getting more irate/pissed with them as time goes on.

Being Ukrainian I'm sort of like a bulldog, when I've been wronged I don't tend to just let it go but sink my teeth into it for the long haul. I'm sure they are able to wait out many people whose property they've damaged while in their care and lots do give up but not this kid.

Cheers,

Garry
 
Just thought I'd add that my trip to BC was unexpected and and really not part of my plan but since you have had issues with that company -- what is it.....Livingston.:confused:......I've changed my plans and will got out to BC and get it myself and drive it home with a little help from my friend Steamer....Better to be safe than sorry.......

It's probably no more money to travel and do the job myself, and I'll enjoy the trip more knowing that my baby is safe and sound in my possession -- and that if any damage is done it'll be by my hand and not some uncaring transport company just in it for the money.

Will surely be in touch on my return......Good luck with your claim -- sure sounds like you got the bum's rush........

Colin.
 
Good evening Colin,

Wow! A new car in the garage!

A pity that Livingston missed an opportunity to have the business to haul your new toy from BC to Ontario and how decent of you to post so here. It gives me no end of satisfaction to know that my experience and posting about it on this forum has served to alert another what treatment they could expect at the hands of Livingston International.

Probably they've lost out on other business but in this case probably a $2000 job and their reputation amongst the NCF crowd in exchange for $750. Hard to understand that kind of business math..........

Keep us posted on how the trip goes! Hope the weather cooperates and it gives you some great memories of a super trip and knowing your car won't be unduly mistreated in transit!

Cheers,

Garry
 
Good evening Fellow Forum memebers,

And now it has been 10 business days and no further comment from Livingston International on my requests for how they came to the conclusions they did. Hard to imagine that this type of business exists in this day and age. The way that they have treated dealing with damaging a customer's car is beyond my comprehension.

It is always hard to take a business to task in a public manner like this but Livingston international brough it on themselves in my opinion. They had the chance to deal fairly, properly and decently toward me and elected not to do so.

A pity and I only hope that it continues to haunt them and to lose them business.....

Lets see what week three brings!

Cheers,

Garry
 
An interesting suggestion. I wonder what Marketplace would think about doing an episode on practices like this??
 
E-mail Marketplace, what's to lose? If you saw the duct cleaning episodes... it was me that e-mailed them that suggestion. I'm the guy in the program with the green sweater and old fashioned beige phone.
David
 
Last edited:
vintageracer said:
E-mail Marketplace, what's to lose? If you saw the duct cleaning episodes... it was me that e-mailed them that suggestion. I'm the guy in the program with the green sweater and old fashioned beige phone.
David
Click to expand...

good on you david !!! i really enjoyed that episode, it is a good program. :D
 
Good afternoon,

The sage continues in the same old way, now another week passes and not a whisper from Livingston International about resolving this matter. At least it becomes less and less of a disappointment with each day and more just simply realizing that this is how Livingston International deals with these matters.

They damage your property and then blow you off hoping you'll go away. I guess this goes a long way to explaining why Livingston International is NOT one of Canada's top 100 businesses!!

Cheers,

Garry
 

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