Good morning!
OK, just on the off chance that you haven't heard enough about AirMiles yet.
So, with the deadline looming back in November I had to use up a bunch of AirMiles so I didn't forget. As I was moving I thought I'd dump 32,000 miles and get a nice fridge for my new house.
So November 9th made the order. I knew they probably had a lot of orders so I wasn't expecting it to arrive the next day.
So move forward to December 8th when I received an email containing the following:
"Dear Air Miles Collector,
We thank you for your recent order, however, we were unable to deliver the Reward because of an address issue. Please provide your complete street address and daytime phone number.
Some reasons for this issue could include the following:
- An invalid address, ( P.O Box address not accepted for large merchandise)-
- Incorrect postal code: not recognized by Canada Post
Please reply to this email with a valid street address. If we do not have an address by end of day December 09, 2016 the order will be canceled.
Thanks for your cooperation!"
And yes living in a rural location in Alberta I do not have a normal street address but a PO Box instead. And it can't be the postal code as my orders for the copper cookware and underwater camera arrived just fine.
So................
1)I don't recall there being anything about this problem pointed out when I placed the order.
2)Why did it take them 4 weeks to realize this and to contact me?
So I replied on December 9th saying that yes I had a PO Box mailing address but I can't do anything about that so cancel the order and return the AirMiles to my account.
Nothing on Monday.
Nothing on Tuesday.
So this morning, I called. Finally managed to talk to a person and after explaining the situation and being on hold he comes back on and says that he can't help me because "it is complicated".
I said to him "Complicated? How can that be? You failed to deliver my merchandise to me, there was never a warning you couldn't deliver it to a PO Box address to start with, it took you 4 weeks to tell me this, you said the order would be cancelled if I didn't reply by the 9th. I've said it was OK to cancel the order in my email of the 9th now put the 32,000 AirMiles back in my account please."
Nope, he can't help me, this is the job of another department. So I get transferred. I'm told it will be an 5 to 8 minute wait but I can leave my number and they will call back. Within an hour. And that was 1 hour 40 minutes ago................
And they wonder why members are so PO'ed at them?????
Cheers,
Garry
OK, just on the off chance that you haven't heard enough about AirMiles yet.
So, with the deadline looming back in November I had to use up a bunch of AirMiles so I didn't forget. As I was moving I thought I'd dump 32,000 miles and get a nice fridge for my new house.
So November 9th made the order. I knew they probably had a lot of orders so I wasn't expecting it to arrive the next day.
So move forward to December 8th when I received an email containing the following:
"Dear Air Miles Collector,
We thank you for your recent order, however, we were unable to deliver the Reward because of an address issue. Please provide your complete street address and daytime phone number.
Some reasons for this issue could include the following:
- An invalid address, ( P.O Box address not accepted for large merchandise)-
- Incorrect postal code: not recognized by Canada Post
Please reply to this email with a valid street address. If we do not have an address by end of day December 09, 2016 the order will be canceled.
Thanks for your cooperation!"
And yes living in a rural location in Alberta I do not have a normal street address but a PO Box instead. And it can't be the postal code as my orders for the copper cookware and underwater camera arrived just fine.
So................
1)I don't recall there being anything about this problem pointed out when I placed the order.
2)Why did it take them 4 weeks to realize this and to contact me?
So I replied on December 9th saying that yes I had a PO Box mailing address but I can't do anything about that so cancel the order and return the AirMiles to my account.
Nothing on Monday.
Nothing on Tuesday.
So this morning, I called. Finally managed to talk to a person and after explaining the situation and being on hold he comes back on and says that he can't help me because "it is complicated".
I said to him "Complicated? How can that be? You failed to deliver my merchandise to me, there was never a warning you couldn't deliver it to a PO Box address to start with, it took you 4 weeks to tell me this, you said the order would be cancelled if I didn't reply by the 9th. I've said it was OK to cancel the order in my email of the 9th now put the 32,000 AirMiles back in my account please."
Nope, he can't help me, this is the job of another department. So I get transferred. I'm told it will be an 5 to 8 minute wait but I can leave my number and they will call back. Within an hour. And that was 1 hour 40 minutes ago................
And they wonder why members are so PO'ed at them?????
Cheers,
Garry