That is so much BS I am sorry. I have dealt with my District rep exclusively (extenuating circumstances) and I have it from several at GM that your price protection starts at 1100. Why would they think you should be punished for the fact that their allocation is several months later? You made a commitment at that time and thats where it starts. Off to Taiwan folks...later!
GM Price Protection Experiences
- Thread starter ceo2b
- Start date
- Feb 20, 2015
- 133
- 139
I know the story's long but it's a crazy one.
I have to say the experience was painful. I went through 4 sales people and never once did I get an update. I emailed the last sales guy 4 times to just get a price in preparation to its arrival this week. Ended up having to phone a general manager to get him to respond to my request. I finally end up getting a price and it seemed lower then expected but I figured all is fine. On the day I picked it up I confirmed the price so I knew how much to put on the cheque and they confirmed the price from previous discussion. I signed the invoice, paid for the car and drove off. The twist in the story is I get a call today asking for another $4K plus taxes as they made a mistake as it turns out that with the turn over of sales people some of the changes I made i.e. addition of Nav and magnetic ride never got printed and placed into my file. The kicker is when I asked for the price the finance manager used the paper file rather then look it up on screen thus missed the added options. I feel bad but after discussing it with my wife we told them that we have a signed invoice which we paid and felt that we are not responsible for there mistake and so the manager told us they will have to eat the costs. Am I jerk? Or would you do the same?
I have to say the experience was painful. I went through 4 sales people and never once did I get an update. I emailed the last sales guy 4 times to just get a price in preparation to its arrival this week. Ended up having to phone a general manager to get him to respond to my request. I finally end up getting a price and it seemed lower then expected but I figured all is fine. On the day I picked it up I confirmed the price so I knew how much to put on the cheque and they confirmed the price from previous discussion. I signed the invoice, paid for the car and drove off. The twist in the story is I get a call today asking for another $4K plus taxes as they made a mistake as it turns out that with the turn over of sales people some of the changes I made i.e. addition of Nav and magnetic ride never got printed and placed into my file. The kicker is when I asked for the price the finance manager used the paper file rather then look it up on screen thus missed the added options. I feel bad but after discussing it with my wife we told them that we have a signed invoice which we paid and felt that we are not responsible for there mistake and so the manager told us they will have to eat the costs. Am I jerk? Or would you do the same?
- Oct 30, 2013
- 17,018
- 38,728
I would not lose too many nights sleep over this one. Just a pay back to you for the hassle of having to deal with less than reputable business people.
Let them dangle in the wind for a while and see how you feel about it next week.
Let them dangle in the wind for a while and see how you feel about it next week.
- Sep 2, 2014
- 254
- 412
Their process, their responsibility, their error. That said, if they have treated me with respect I would probably step-up and pay the difference a a reciprical gesture of good faith. Doesn't sound like you have any good faith left, nor did they treat you with the respect you deserved... and frankly, their poor business practices should have a cost.
- Jan 11, 2009
- 11,104
- 1,983
You have a signed invoice as you stated so really, the deal is done. However, if they were a great dealership and they made a genuine mistake, then I would consider talking to them about and maybe offer to cover half the cost.