GM Price Protection Experiences

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ceo2b

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Hey everyone, I am excited to finally get my C7 Z51. Was produced the week of April 6th and should be arriving here in Vancouver shortly.

This is my issue. I placed a deposit on Jan 2014 (not 2015) and was expected to get an allocation for late spring/early summer for a 2014. Well that did not work out and finally received an accepted order (1100) for a 2015 in Aug 2014. I was told by my dealer that they would get a $2300 price protection from GM. Since then the no shipping over the fall/winter thing happened and finally got the allocation and was produced in April. The MSRP is now $81k versus about $71k when I placed my deposit.

The dealer says that GM Canada is the one that will decide my price protection and whatever they decide is it. I'm getting excited but am really worried. Any thoughts on what I should do if any. Any contacts at GM Canada would be welcome.
 
The dealership applies for and gets approval through the GM District rep. The key here is that you should have had a order placed (1100) in 2014 for a 2014 model and not 2015. If you never had an order placed that was 1100 and was a customer order (vice dealer order) in 2014, you may not be eligible.

You're case is a bit confusing though. Did you place the 2014 deposit for a 2015 vehicle and then the order only got placed in August...or did you place an original order for a 2014? If so and you originally ordered (or went on a waiting list) for a 2015, this is correct for a 2015 and you are entitled to the price protection, as all of us are, from August 2015, the initial price point of 2015 models. Your price protection, if your original order was for a 2014, only becomes eligible if and when GM was unable to fulfill the 2014 order (order placed and in the system at 1100) and it then falls into their well published price protection of 2014 orders that had to move forward to 2015.

My original dealer was such that they never placed the order until the allocation was received, this being a definite disadvantage to the customer as price protection occurs once your order is set up in the system, even if you are at 1100, and not when you gave them a deposit and was put on a wiating list. I moved away from that dealer.

In the end, the simple answer is that you ONLY are entitled to price protection as of the first date of your order being input into the system (1100). That is your proof.
 
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I don't get it??? I placed my order with deposit on a 2014 on March 2014. I was told there will not be any more 2014 available so I will have to get a 2015 with the new price for a 2015. I picked up my car Sept. 9, 2014. It is a 2015 z51.

Why would you have to wait over 1 year for a 2015 if you placed your deposit 3 months ahead of mine and you still don't have a car? I doubt you will be price protected.:confused:

If you go ahead and agree to the new price, I'm sure you will enjoy your ride.
 
ceo2b said:
Hey everyone, I am excited to finally get my C7 Z51. Was produced the week of April 6th and should be arriving here in Vancouver shortly.

This is my issue. I placed a deposit on Jan 2014 (not 2015) and was expected to get an allocation for late spring/early summer for a 2014. Well that did not work out and finally received an accepted order (1100) for a 2015 in Aug 2014. I was told by my dealer that they would get a $2300 price protection from GM. Since then the no shipping over the fall/winter thing happened and finally got the allocation and was produced in April. The MSRP is now $81k versus about $71k when I placed my deposit.

The dealer says that GM Canada is the one that will decide my price protection and whatever they decide is it. I'm getting excited but am really worried. Any thoughts on what I should do if any. Any contacts at GM Canada would be welcome.
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We need more details on the exact ordering events. And like AllFlash said, only when your order was entered into the workbench and has attained a status of 1100 and the Order Type of SRE - Retail Sold will you be eligible for price protection from that point forward. At that time the work bench order would show the applicable MSRP. If there was a price increase from that point forward, the car will arrive with the new MSRP on the Window Sticker and on the invoice, but your dealer should then apply an adjustment which nets you back to your original order number. The dealer applies to GM to have the Price Protection applied to their invoice from GM for the car. Some dealers are not as familiar or try and drag it out or sell you that they can't get it, but they can if the above conditions are met.
 
tyho,

I am not sure what the allocation by GM is on the west coast here but from all the forum information that I read, the average wait time here is one year. I am not sure if we are car enthusiasts, corvette enthusiasts, or have too many people here with money to spend without ever seeing a corvette. Also, I think that there are a lots of import buyers here and traditionally not a lot of domestic buyers and the allocations are lower but more demand.

My dealer (larger than most) placed my 18th on the list when I placed my deposit in Jan 2014. They were expecting 2-3 a month and were expecting ordering in late spring/summer. That did not happen and in 17 months since deposit they will be delivering mine to me. From my understanding they have 20+ more people on the list still.
 
ceo2b said:
tyho,

I am not sure what the allocation by GM is on the west coast here but from all the forum information that I read, the average wait time here is one year. I am not sure if we are car enthusiasts, corvette enthusiasts, or have too many people here with money to spend without ever seeing a corvette. Also, I think that there are a lots of import buyers here and traditionally not a lot of domestic buyers and the allocations are lower but more demand.

My dealer (larger than most) placed my 18th on the list when I placed my deposit in Jan 2014. They were expecting 2-3 a month and were expecting ordering in late spring/summer. That did not happen and in 17 months since deposit they will be delivering mine to me. From my understanding they have 20+ more people on the list still.
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ceo2b,

So being on a dealers list gets you no price protection. Once they had an allocation for your order, it was entered in the GM Workbench as a Retail Sold unit and GM confirms the order ( status 1100 ), then and only then does price protection kick in.
 
smackyyz,

I have been a BMW buyer for almost 20+ years and this is my first time buying domestic. I guess I have put too much faith in the dealership and now I'm panicking. Here is what I know for sure.

1 Placed deposit with dealer in Jan 2014 for a 2014 Corvette at MSRP price. Gave me brochure to take home and review options.
2 Dealer sent me an e-mail a few days later with a mock configuration. I knew I wanted a Z51 with 2LT.
3 Went into dealership at some point in winter/spring and can't remember if we built one over the internet or workbench and confirmed that was what I wanted.
4 Told repeatedly that summer was a very good possibility for order
5 June 30 - traded in my Boxster (in and out trade) in anticipation of order
6 July - told me that the 2014 was not happening and order would be placed for a 2015
7 July - went into dealership and configured a 2015 (needed to dump exhaust as now included in 2015 and the cost of the NAV included data recorder) Cost went up. Sales person says will apply for price protection - quoted a $2300 number.
8 Aug 8th - dealer sent me an preliminary order accepted (1100 code)
- told me allocation would be about mid Sept for a 20159 Aug 30 - traded in my BMW x5 (in and out trade) in anticipation of Sept order
10 Sept 8 - dealer told me there was a hault of allocations due to a recall of the first few 2015s and they would need a few weeks of time. (issue was with Data Recorder or something).
11 Late Sept / Early Oct - dealer tells me no cars over Winter - they are looing at new orders in Jan or Feb - but expect spring.
12 March - Received an allocation of April 6th
13 April 9 - Car produced
14 May 6 - Waiting for it to arrive


So I know for sure that the price should be protected to MSRP of 2015 but I am not sure dealer price protected from 2014 because the only e-mail proof I have is the 1100 status of Aug 2014 on a new 2015

Hopefully this is more clear
 
Your entire argument in this instance relies upon the fact that the dealer stated that they were applying for price protection. I might ask if an order was originally drawn on your 2014 order and ask if you could get a copy of that workbench, which entitles you to that price protection. If, however, they never initially input an order until the 2015 order, this will be the price that will be approved by GM and no protection would be granted.

That salesman's statement is key to you and you need to press him on that.
 
I plan on going to the dealership on Friday to try and get that info on the questions below.

Was there a 1100 code on the 2014 or just the 2015?
If not, what was the salesperson meaning about the $2300 PP on the 2014 to 2015?

Hopefully this will help my case with GM Canada and the dealer if it comes to that.

At the end of the day, I know that everyone is going to get an amazing car but it leaves a very bad taste in my mouth in the way GM has generally handled Corvettes in Canada. Unfortunately. many of my friends have heard the bad news constantly, and it reinforces their impressions of domestic automakers even though many of their products are excellent.
 
ceo2b said:
smackyyz,

I have been a BMW buyer for almost 20+ years and this is my first time buying domestic. I guess I have put too much faith in the dealership and now I'm panicking. Here is what I know for sure.

1 Placed deposit with dealer in Jan 2014 for a 2014 Corvette at MSRP price. Gave me brochure to take home and review options.
2 Dealer sent me an e-mail a few days later with a mock configuration. I knew I wanted a Z51 with 2LT.
3 Went into dealership at some point in winter/spring and can't remember if we built one over the internet or workbench and confirmed that was what I wanted.
4 Told repeatedly that summer was a very good possibility for order
5 June 30 - traded in my Boxster (in and out trade) in anticipation of order
6 July - told me that the 2014 was not happening and order would be placed for a 2015
7 July - went into dealership and configured a 2015 (needed to dump exhaust as now included in 2015 and the cost of the NAV included data recorder) Cost went up. Sales person says will apply for price protection - quoted a $2300 number.
8 Aug 8th - dealer sent me an preliminary order accepted (1100 code)
- told me allocation would be about mid Sept for a 20159 Aug 30 - traded in my BMW x5 (in and out trade) in anticipation of Sept order
10 Sept 8 - dealer told me there was a hault of allocations due to a recall of the first few 2015s and they would need a few weeks of time. (issue was with Data Recorder or something).
11 Late Sept / Early Oct - dealer tells me no cars over Winter - they are looing at new orders in Jan or Feb - but expect spring.
12 March - Received an allocation of April 6th
13 April 9 - Car produced
14 May 6 - Waiting for it to arrive


So I know for sure that the price should be protected to MSRP of 2015 but I am not sure dealer price protected from 2014 because the only e-mail proof I have is the 1100 status of Aug 2014 on a new 2015

Hopefully this is more clear
Click to expand...

ceo2b said:
I plan on going to the dealership on Friday to try and get that info on the questions below.

Was there a 1100 code on the 2014 or just the 2015?
If not, what was the salesperson meaning about the $2300 PP on the 2014 to 2015?

Hopefully this will help my case with GM Canada and the dealer if it comes to that.

At the end of the day, I know that everyone is going to get an amazing car but it leaves a very bad taste in my mouth in the way GM has generally handled Corvettes in Canada. Unfortunately. many of my friends have heard the bad news constantly, and it reinforces their impressions of domestic automakers even though many of their products are excellent.
Click to expand...

I would say that's it's your dealer that's the problem, not GM, it sounds like back in 2014 your dealer did not have an allotment for the car but took your down payment. Code 1100 means order accepted by dealer ONLY GM does not anything about you yet, code 1101 means entered in GM's system, then code 2000 accepted by GM. So I would think that GM Canada won't give you price protection , so hopefully you have things in writing from your dealer about PP, and they will pick up the cost.....
 
I tend to agree at this point. All I know is I am trying to get as much info as I can so I can get GM and the dealer to work out something reasonable. Right now the MSRP on the car is 81k and the original was about 71k on the 2014. I am not sure I am ready to eat 10k
 
ceo2b,

sneaktoot is right I got my codes wrong, price protection starts at order status 2000.

Here is a complete list of the order codes:

the complete list of status codes:
1000 Order On Hold at Dealership
1100 Order Placed at Dealership; Preliminarily Accepted by GM Computer.
NOTE: Does NOT mean that GM is guaranteeing that the car will be produced -- as that only occurs at status code 2000!
1101 Order Entered into System
1102 Order Entered via Web
2000 Order Accepted by Chevrolet, "has passed approval and will be produced"
2001 Order Generated to Dealer
2005 Order Replaced with GM Prospec Order
2030 Order Edited by Chevrolet
2050 Order Changed
2500 Order Preferenced (or "Picked Up" or "Imaged"), Sent to Production
3000 Order Accepted by Production Control
3100 Order Available to Sequence (now becomes more stable)
3300 Order Selected and Scheduled for Production by Assembly Plant (Target Production Week usually available now)
3400 Order Broadcasted for Production (Internal Plant Order Produced)
3800 Vehicle Produced
4000 Vehicle Available to Ship
4104 Bailment Invoice Created
4B00 Bayed ("B", not 8: Your car is waiting for transportation by Truck, Rail or transfer to vendor)
4D00 12/2/13 On hold (Quality Control Checks)
4106 Bailment Released (vehicle has left plant property).
4150 Vehicle Invoiced (Dealer Billed/Order is invoiced to the dealer)
4200 Vehicle Shipped (Vehicle is shipped to the dealer or point of delivery)
4300 Intermediate Delivery (Interim transfer; processing transfer to QC or vendor)
4V03 Estimated Delivery Date
4800 Rail Ramp Unload
5000 Vehicle Delivered to Dealer
6000 Vehicle Delivered to Customer
9000 Order Cancelled
 
I had a big discussion regarding this exact issue as Z06 buyers had absolutely no control when there car was being built, and so i learned this runs similar to other Vettes that dont reach 2000 until the Spring as they discourage Fall deliveries. It was explained to me that protection starts at 1100. If it didnt, all but one or two Z06 buyers would get price protection of the original released price. It was made clear to me on more than one occasion that price protection starts when the order is placed and accepted at the 1100 level.

My dealer has stated on various occasions that my price will be as it has always been displayed on my initial order summary last September. 2000 was not reached until late Feb abd changed from 2000 to 3000 within a day.

I hope you are all wrong eheh. When you think about it though... I placed a down payment and got a price for the vehicle I am buying prior to 2 pay hikes before it hit 2000. GM would be liable for stating that I should be responsible for the price jumps AFTER my order was placed....no? Would love to hear from a dealer here to confirm..
 
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Last year i have price protection on my base stingray.
Order feb 25 with deposit with allocation only in june.
Sit at 1100 until april.
March 3 price increase 2,5k
June 20 invoice msrp and to ask price protection and got it!
 
Alexmartinez said:
Last year i have price protection on my base stingray.
Order feb 25 with deposit with allocation only in june.
Sit at 1100 until april.
March 3 price increase 2,5k
June 20 invoice msrp and to ask price protection and got it!
Click to expand...

Yes I got the same, but your dealer had an allotment for your car. To me it sounds like ceo2b's dealer had no allotment for a 2014, and now is buying a 2015 with an allotment that they have.

GM Canada when you put your order in with your dealer, gives your dealer a 7 digit code, and your order sits at 1100, GM Canada tell each dealer how many allotments they have at the start of the build year, it's only when an allotment is given to your dealer from GM Canada that they are then allowed to submitted to Bowling Green and then it goes to code 2000 and is accepted by GM USA. Until it goes to code 2000 Bowling Green has no idea that they are building a car for you.
 
That's not entirely correct. GM Support knew who I was each time I called right from day one...when I was at 1100. I made countless calls between Sep-Mar before it moved to 2000 and they always dug my order up and stated no change. As well, even at 1100 the order will not be accepted if there is a constraint on something you listed....which would have to mean that GM has full visibility of the order at 1100. I cold be wrong on this but remember them telling me (at 1100) that the order could not be changed to an auto because of constraint initially.

Having said that, I do see your reasoning that, in this case, it almost sounds like the dealer never had that 2014 allotment and only got the 2015, making the price protection pretty difficult.
 
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AllFlash said:
That's not entirely correct. GM Support knew who I was each time I called right from day one...when I was at 1100. I made countless calls between Sep-Mar before it moved to 2000 and they always dug my order up and stated no change. As well, even at 1100 the order will not be accepted if there is a constraint on something you listed....which would have to mean that GM has full visibility of the order at 1100. I cold be wrong on this but remember them telling me (at 1100) that the order could not be changed to an auto because of constraint initially.

Having said that, I do see your reasoning that, in this case, it almost sounds like the dealer never had that 2014 allotment and only got the 2015, making the price protection pretty difficult.
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I agree GM support Canada knows of your 7 digit order number, what some dealers do is they know that they have say 5 allotments but will take 9 orders hoping to get more later in the year but don't tell this to the customer, as GM Canada marries up the orders from the dealer to their allotments they then get submitted to Bowling Green for building (code 2000) using up the dealers allotments. So I think like you say they ran out of allotments for 2014 then got an allotment for a 2015 for ceo2b. It's too bad some dealers work like that............
 
From my experience, price protection starts at 1100. I placed the order a day before the price increase in feb 2015 and receive a built date of 4/20. picked up car 4/28 and gently reminded the gm about the protection and had no problem receiving the discount off the listed mrsp. It must be noted that my dealer did have confirmed allocation at that time for me.
 
brodo said:
From my experience, price protection starts at 1100. I placed the order a day before the price increase in feb 2015 and receive a built date of 4/20. picked up car 4/28 and gently reminded the gm about the protection and had no problem receiving the discount off the listed mrsp. It must be noted that my dealer did have confirmed allocation at that time for me.
Click to expand...

That's the magic wording price protection because your dealer had a confirmed allocation, I think with out an confirmed allocation your not going to get price protection.........
 
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And this may be a key point as there have been countless instances in the last year, two years, and even historically, of dealers accepting deposit and 'believing' they had an allocation allotted to them when they never. I EVEN know of at least one Z06 allocation that, through the simple fact that a deposit and customer order was placed, should have gone to the customer but the dealership opted for a 'dealer' order Z07 instead, not informing the customer until it was much too late.
 

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