Dealer says my "free" DCT filter change is not free

[Jack Raccoon!]

Just an update. The crisis has been averted and they have agreed to do the filter change for free as it should be. I don't think these guys meant any malice. I just don't think they get too many vettes in for service and didn't have any idea there was a complimentary DCT filter change. GM should do a better job communicating these things to the dealers.

Now they get to use your car for Maintenance Training. Good luck Papa lol...

 

[HappyCamper]

Sorry, I should have read this carefully the first time.
I thought is was the OIL CHANGE that they were denying. I see it was the DCT filter change. My bad!

I can understand from a business point of view that doing this prior to the 3years/12000km would be a waste of resources for GM and their shops.
Personally if I wanted it done early and it gave me piece of mind I would pay of it, but should not be needed unless you are tracking this car heavily.

 

[Noreplacement]

Anderson in Woodstock confirmed the free DCT service on my '23. I believe they checked with their Regional Manager.
I had forwarded the GM letter to them. More than likely, they get a million service memos, updates, etc. and this one can easily be forgotten.

 

[Murray20c8]

More than likely, they get a million service memos, updates, etc. and this one can easily be forgotten.

But easy to read online! Especially if they have a copy of it.

 

[Bucketoy]

All service advisors and mechanics are not created equal. Ask for Marlinda next time you are in Nurse’s service bays. She has gone above and beyond the past 3 years for me. If she does not know, she will find out for you. No BS. I have seen lot of C8’s pass through that dealer, including a re & re motor and DCT.

 

[PapaSmurf]

All service advisors and mechanics are not created equal. Ask for Marlinda next time you are in Nurse’s service bays. She has gone above and beyond the past 3 years for me. If she does not know, she will find out for you. No BS. I have seen lot of C8’s pass through that dealer, including a re & re motor and DCT.

Thank you so much! I'm new to Whitby so not familiar with them at all. My advisor was very nice and professional as well but I think maybe she just didnt know.