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Corvette
C7 Z06
You Truly Gotta Hate The GM Order System!
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<blockquote data-quote="Movie Muscle" data-source="post: 76978" data-attributes="member: 2398"><p>To put this in perspective I have a friend who even had issues ordering a Cruze for crying out loud! I thought it was just an issue for higher end models. If I conducted business in this fashion I would be out of business. Think about it. You make a product. Buyers line up to buy it and you can't supply it in a timely fashion. Then you tell them that they cannot have it how they would like it. They adjust their criteria due to your constraints. You then tell them you can't build it to that spec either. Then you say that they are not even allowed to give in and take WHATEVER is available to get their car built because no changes are possible. Then they force a change on you but still won't allow you to change options to receive your order. Seems like a smooth logical process that would never drive a customer to a competitor......I read a thread where a guy just walked from his order due to such shenanigans. Bought a viper instead. Well after that I went Googling....There is talk of a 800hp supercharged viper coming up.Now don't kill me. I'm a long time vette lover. Reality is I just might hear them out on a Viper. If I chose to jump ship I know a dealership owner who would at least be straight with me. Eliminating some of the F%$kery at the dealership/sales end. I really hope it doesn't come to that. </p><p></p><p>Whatever happened to the customer is always right? It seems with GM the customer is always wrong. </p><p></p><p>Rant over : )</p></blockquote><p></p>
[QUOTE="Movie Muscle, post: 76978, member: 2398"] To put this in perspective I have a friend who even had issues ordering a Cruze for crying out loud! I thought it was just an issue for higher end models. If I conducted business in this fashion I would be out of business. Think about it. You make a product. Buyers line up to buy it and you can't supply it in a timely fashion. Then you tell them that they cannot have it how they would like it. They adjust their criteria due to your constraints. You then tell them you can't build it to that spec either. Then you say that they are not even allowed to give in and take WHATEVER is available to get their car built because no changes are possible. Then they force a change on you but still won't allow you to change options to receive your order. Seems like a smooth logical process that would never drive a customer to a competitor......I read a thread where a guy just walked from his order due to such shenanigans. Bought a viper instead. Well after that I went Googling....There is talk of a 800hp supercharged viper coming up.Now don't kill me. I'm a long time vette lover. Reality is I just might hear them out on a Viper. If I chose to jump ship I know a dealership owner who would at least be straight with me. Eliminating some of the F%$kery at the dealership/sales end. I really hope it doesn't come to that. Whatever happened to the customer is always right? It seems with GM the customer is always wrong. Rant over : ) [/QUOTE]
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Corvette
C7 Z06
You Truly Gotta Hate The GM Order System!
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