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SHIPPING CARRIER Kudos and Rants
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<blockquote data-quote="Afterimage" data-source="post: 264441" data-attributes="member: 7676"><p>For the past week Purolator has been on my s**t list, 2 weeks ago they were on my good list when I bought a set of wheels for the daily. Tracking shows it was picked up in Brampton and the next day was on truck for delivery. I happened to be off on holidays that week and expecting them to show up in the aftn sometime I was surprised when just after 9am the truck pulls up and drops off my wheels.</p><p></p><p>Wheels were fine, but the O rings that are on the center caps to pop them onto the hub of the wheels were damaged, so I made a call to my online seller of the wheels and they offered to send me a new set of 4 center caps with new O rings.</p><p></p><p>Purolator picked up this package back on Monday 20 Dec and because I was not on vacay anymore and didn't want that parcel sitting on my front door waiting to be pirated off my porch I called them and requested them to hold it at their depot (on Kipling) for me to pick up.</p><p></p><p>On Tuesday, tracking showed some kind of mechanical delay so I just figured it would be Wednesday. On that day it showed it was on truck for delivery. After work I got home and phoned them and asked what that meant....................on truck for delivery to the depot for me to pick up like I requested back on Monday or it's actually getting delivered to my house. I was told the latter so I just thought "ok" save me a trip to Kipling to pick it up. The aftn came and went and now it's evening, no sign of my parcel showing up. I called them around 8pm wondering what's happening and was told that they deliver up to 9pm but in my mind I doubt someone will show up so I told the person on the phone again to keep it at the depot for pick up Thursday.</p><p></p><p>Thursday morning I check tracking and again it showed "on delivery for pickup", went through the whole fiasco again and into Friday (X'mas eve), all the times when I was on the phone I asked why it kept being loaded onto the truck and driven all over Toronto but never to my house to be delivered. Finally Friday I got home from work and called again, this time after being put on hold at times for quite a while I was told that some higher up in management got a hold of the driver and told him to attempt delivery of the parcel before bringing it back to the depot. So around 6pm still no signs of the driver I call again and being X'mas eve there is no chance anybody is coming to deliver anything now. After going through this s**t for a whole week I get the news that my hold request was never put through so he did another one and now it could be Thursday 30th before I can pick it up (they are closed Mon-Tues).............................god what a pisser!!!!!!!</p></blockquote><p></p>
[QUOTE="Afterimage, post: 264441, member: 7676"] For the past week Purolator has been on my s**t list, 2 weeks ago they were on my good list when I bought a set of wheels for the daily. Tracking shows it was picked up in Brampton and the next day was on truck for delivery. I happened to be off on holidays that week and expecting them to show up in the aftn sometime I was surprised when just after 9am the truck pulls up and drops off my wheels. Wheels were fine, but the O rings that are on the center caps to pop them onto the hub of the wheels were damaged, so I made a call to my online seller of the wheels and they offered to send me a new set of 4 center caps with new O rings. Purolator picked up this package back on Monday 20 Dec and because I was not on vacay anymore and didn't want that parcel sitting on my front door waiting to be pirated off my porch I called them and requested them to hold it at their depot (on Kipling) for me to pick up. On Tuesday, tracking showed some kind of mechanical delay so I just figured it would be Wednesday. On that day it showed it was on truck for delivery. After work I got home and phoned them and asked what that meant....................on truck for delivery to the depot for me to pick up like I requested back on Monday or it's actually getting delivered to my house. I was told the latter so I just thought "ok" save me a trip to Kipling to pick it up. The aftn came and went and now it's evening, no sign of my parcel showing up. I called them around 8pm wondering what's happening and was told that they deliver up to 9pm but in my mind I doubt someone will show up so I told the person on the phone again to keep it at the depot for pick up Thursday. Thursday morning I check tracking and again it showed "on delivery for pickup", went through the whole fiasco again and into Friday (X'mas eve), all the times when I was on the phone I asked why it kept being loaded onto the truck and driven all over Toronto but never to my house to be delivered. Finally Friday I got home from work and called again, this time after being put on hold at times for quite a while I was told that some higher up in management got a hold of the driver and told him to attempt delivery of the parcel before bringing it back to the depot. So around 6pm still no signs of the driver I call again and being X'mas eve there is no chance anybody is coming to deliver anything now. After going through this s**t for a whole week I get the news that my hold request was never put through so he did another one and now it could be Thursday 30th before I can pick it up (they are closed Mon-Tues).............................god what a pisser!!!!!!! [/QUOTE]
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