So last week I got my refund cheque (for those not in the province of Ontario, government decided to refund residents the costs of license plate renewal fees from the last 2 years just in time for an upcoming provincial election this summer).
I took my cheque and deposited into my account using my phone bank app (mobile deposit) back on Thursday, fast forward to yesterday I get a call from my bank saying the cheque I deposited had a stop payment on it and they removed the amount that I deposited from my account. At first they asked if maybe I had already deposited the cheque somewhere else but I said no. At the time they did not know what type of cheque it was (they assumed it was just a regular cheque instead of a government cheque until they looked into it and found the cheque image in their systems). I then asked how there was a stop payment done on the cheque and by whom when it was issued by the Government of Ontario, mailed to my home and I did the mobile deposit using my phone. They could not tell me that info.
So on top of having the amount removed from my account according to the bank this is no different than a NSF cheque so I get slapped with the NSF fee. This morning I got on the horn with Service Ontario to find out WTF happened. After some time on the phone and explaining the whole situation I had to leave it with them as they investigate. They promised that I will hear from them in the next few days so we'll see how they are going to sort this situation out (got the name of the person I spoke with and a case #). BTW the wife got her cheque 2 weeks ago she did the same thing (mobile deposit) and no issue so why this happened to me makes no sense.
The Government of Ontario coffers isn't as full as we thought (I'm sorta pissed at them for the time being having this happen), will update when I get some answers.
Tony
I took my cheque and deposited into my account using my phone bank app (mobile deposit) back on Thursday, fast forward to yesterday I get a call from my bank saying the cheque I deposited had a stop payment on it and they removed the amount that I deposited from my account. At first they asked if maybe I had already deposited the cheque somewhere else but I said no. At the time they did not know what type of cheque it was (they assumed it was just a regular cheque instead of a government cheque until they looked into it and found the cheque image in their systems). I then asked how there was a stop payment done on the cheque and by whom when it was issued by the Government of Ontario, mailed to my home and I did the mobile deposit using my phone. They could not tell me that info.
So on top of having the amount removed from my account according to the bank this is no different than a NSF cheque so I get slapped with the NSF fee. This morning I got on the horn with Service Ontario to find out WTF happened. After some time on the phone and explaining the whole situation I had to leave it with them as they investigate. They promised that I will hear from them in the next few days so we'll see how they are going to sort this situation out (got the name of the person I spoke with and a case #). BTW the wife got her cheque 2 weeks ago she did the same thing (mobile deposit) and no issue so why this happened to me makes no sense.
The Government of Ontario coffers isn't as full as we thought (I'm sorta pissed at them for the time being having this happen), will update when I get some answers.
Tony
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