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New from Mississauga - Mustang to a Vette
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<blockquote data-quote="Toxix" data-source="post: 104065" data-attributes="member: 3156"><p>Thanks for all the feedback, nice to see a lot of activity on this forum.</p><p></p><p>Now on to the bad news, and with the request and approval of an admin I would like to write a thorough review and publically post my experience that I had with my dealership so that nobody has to go through the same thing because it has been an absolute nightmare. The dealership in question is not a supporting vendor. I really want to save you guys the trouble, really. The car in question is a brand new 2017 2LT Z51 with 11km on it.</p><p></p><p>The deposit was put down.</p><p>Approval was complete.</p><p>Papers were signed.</p><p>I even had one of the keys to the car.</p><p></p><p>To save yourself a long read, I will give you the short story here: <strong>I have backed out of the deal, all the papers are marked as void and have just received my refund, I am refusing to take this car from this dealership.</strong></p><p></p><p>The original pickup date was supposed to have been Monday, March 27th - I had my test drive on Saturday where I identified the problem with the transmission. It was shifting from 3rd to neutral on deceleration and the salesman insisted (and even argued to an extent) that this was normal due it being in Transport Mode. Now, I know a little bit about cars, a little bit about parts and gears to know that there is no way they would release this car to a customer in transport mode if this is how it acted. But again, he argued and insisted; This being my first Vette I wasn't going to talk about something I don't know.</p><p></p><p>They were supposed to take it out of Transport Mode and resolve the issues by Monday, March 27th pickup. This was delayed because they found out the issue was NOT Transport Mode. It was a 3rd gear issue and there was a service bulletin already for it. So now the sales rep had called me and informed me that they had to order 20 different parts and I was given the ETA of repair completion by Friday March 31st and pickup of the vehicle on Saturday April 1st - Saturday came and went, I was not called nor was I updated - I had to keep asking and pressing for updates. I was told finally that it would be ready for pickup yesterday, Monday March 1st. </p><p></p><p>I had booked a half day off of work because the dealer is an hour and a half away. Just as I was packing my things and almost out the door I emailed the dealer to inform them I was on the way. Several minutes later I receive an email telling me that the issue has not been resolved and now the transmission after having been cracked opened and repaired already is now making a loud clicking noise. They didn't keep me up to date, they didn't keep me informed - I almost drove all the way to get no car back.</p><p></p><p>This was the last straw for me. I beat the hell out of my cars, I road course as often as I can every year. I try and participate in every track day thats offered and setup. Not only was the service horrendous, I didn't want to take on a brand new car that has already had issues and has failed to be repaired once already. Its just too risky.</p><p></p><p>I had to walk away. Admins, I would appreciate if you would let me write a review on "XXXXXXXX Chevrolet" It would save a number of members severe headache, disrespect and wasted time.</p><p>I haven't given up yet, I am hoping to hear some good news by end of day today for which I will share with everyone.</p></blockquote><p></p>
[QUOTE="Toxix, post: 104065, member: 3156"] Thanks for all the feedback, nice to see a lot of activity on this forum. Now on to the bad news, and with the request and approval of an admin I would like to write a thorough review and publically post my experience that I had with my dealership so that nobody has to go through the same thing because it has been an absolute nightmare. The dealership in question is not a supporting vendor. I really want to save you guys the trouble, really. The car in question is a brand new 2017 2LT Z51 with 11km on it. The deposit was put down. Approval was complete. Papers were signed. I even had one of the keys to the car. To save yourself a long read, I will give you the short story here: [B]I have backed out of the deal, all the papers are marked as void and have just received my refund, I am refusing to take this car from this dealership.[/B] The original pickup date was supposed to have been Monday, March 27th - I had my test drive on Saturday where I identified the problem with the transmission. It was shifting from 3rd to neutral on deceleration and the salesman insisted (and even argued to an extent) that this was normal due it being in Transport Mode. Now, I know a little bit about cars, a little bit about parts and gears to know that there is no way they would release this car to a customer in transport mode if this is how it acted. But again, he argued and insisted; This being my first Vette I wasn't going to talk about something I don't know. They were supposed to take it out of Transport Mode and resolve the issues by Monday, March 27th pickup. This was delayed because they found out the issue was NOT Transport Mode. It was a 3rd gear issue and there was a service bulletin already for it. So now the sales rep had called me and informed me that they had to order 20 different parts and I was given the ETA of repair completion by Friday March 31st and pickup of the vehicle on Saturday April 1st - Saturday came and went, I was not called nor was I updated - I had to keep asking and pressing for updates. I was told finally that it would be ready for pickup yesterday, Monday March 1st. I had booked a half day off of work because the dealer is an hour and a half away. Just as I was packing my things and almost out the door I emailed the dealer to inform them I was on the way. Several minutes later I receive an email telling me that the issue has not been resolved and now the transmission after having been cracked opened and repaired already is now making a loud clicking noise. They didn't keep me up to date, they didn't keep me informed - I almost drove all the way to get no car back. This was the last straw for me. I beat the hell out of my cars, I road course as often as I can every year. I try and participate in every track day thats offered and setup. Not only was the service horrendous, I didn't want to take on a brand new car that has already had issues and has failed to be repaired once already. Its just too risky. I had to walk away. Admins, I would appreciate if you would let me write a review on "XXXXXXXX Chevrolet" It would save a number of members severe headache, disrespect and wasted time. I haven't given up yet, I am hoping to hear some good news by end of day today for which I will share with everyone. [/QUOTE]
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