Good afternoon everyone,
I wasn't sure if I should post this on the original thread or if I should start a new one.
Firstly thanks for Riley for having this forum and for everyone who encouraged me not to give up on this and to stick to my guns.
I just got off the phone with Mr. Santini and he said that it was a mistake in procedure, I probably don't need to bore you with the contents or details but the outcome.
Mr. Santini is going to contact my choice of autobody shops and they will be billing him directly for the repairs to both scratch sites. I have to pay nothing, no deductable applies etc.
A pity that it had to go this far and this long but sometimes the people up the chain of command have to step in to make sure that while there is a policy in place, it doesn't always apply to each claims case and individual attention needs to be given to some situations every once in a while and that my claim is one of these.
I feel at peace and am pleased with how promptly and properly I was treated by Mr. Santini and that he serves as a credit as to how customer service ought to be conducted.
I'll let you know later next week when the car goes for its repairs........
Cheers,
Garry
I wasn't sure if I should post this on the original thread or if I should start a new one.
Firstly thanks for Riley for having this forum and for everyone who encouraged me not to give up on this and to stick to my guns.
I just got off the phone with Mr. Santini and he said that it was a mistake in procedure, I probably don't need to bore you with the contents or details but the outcome.
Mr. Santini is going to contact my choice of autobody shops and they will be billing him directly for the repairs to both scratch sites. I have to pay nothing, no deductable applies etc.
A pity that it had to go this far and this long but sometimes the people up the chain of command have to step in to make sure that while there is a policy in place, it doesn't always apply to each claims case and individual attention needs to be given to some situations every once in a while and that my claim is one of these.
I feel at peace and am pleased with how promptly and properly I was treated by Mr. Santini and that he serves as a credit as to how customer service ought to be conducted.
I'll let you know later next week when the car goes for its repairs........
Cheers,
Garry
