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Corvette
C7 Forum
I should be happy, intoxicating car, but terrible buying experience
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<blockquote data-quote="ToVetteFan" data-source="post: 70228" data-attributes="member: 2201"><p>The problem is that GM dealerships are privately held businesses, and as such, GM has very little influence on what their dealers do in terms of day to day operations, including how they treat their clients. GM is aware that this reflects on both the dealer and the brand, of course, but so long as the dealership is prepared to accept bad CSI reports and social media, there is only so much GM can do to change things. </p><p></p><p>Think of it like parents and children, the parents can talk until they are blue in the face(I sound like my mother now), but there is really only so much they can do to change a child's behavior. Now, add to that the dynamic that the child keeps getting rewards(business) from outside sources, despite bad behavior, and imagine how much influence the parents can exert. Then, add to that a binding contract between the two that prevents the parent from kicking the child out, or cutting off their TV or phone or internet, or from grounding them, and see how that works for you... ;-) </p><p></p><p>IT IS NOT THAT GM CANADA DOESN'T CARE, it is simply that they don't have much they can really do...</p></blockquote><p></p>
[QUOTE="ToVetteFan, post: 70228, member: 2201"] The problem is that GM dealerships are privately held businesses, and as such, GM has very little influence on what their dealers do in terms of day to day operations, including how they treat their clients. GM is aware that this reflects on both the dealer and the brand, of course, but so long as the dealership is prepared to accept bad CSI reports and social media, there is only so much GM can do to change things. Think of it like parents and children, the parents can talk until they are blue in the face(I sound like my mother now), but there is really only so much they can do to change a child's behavior. Now, add to that the dynamic that the child keeps getting rewards(business) from outside sources, despite bad behavior, and imagine how much influence the parents can exert. Then, add to that a binding contract between the two that prevents the parent from kicking the child out, or cutting off their TV or phone or internet, or from grounding them, and see how that works for you... ;-) IT IS NOT THAT GM CANADA DOESN'T CARE, it is simply that they don't have much they can really do... [/QUOTE]
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Corvette
C7 Forum
I should be happy, intoxicating car, but terrible buying experience
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