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Corvette
General Corvette Discussion
Corvettedepot.ca Nightmare!
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<blockquote data-quote="seventyeight" data-source="post: 223205" data-attributes="member: 6095"><p>UPDATE ON CORVETTE DEPOT..</p><p>I received a call from a nice lady at Corvette Depot today, she wanted to make things right and offered to ship out the brake pad as soon as it was in stock and said I didn’t need to return the emergency brake pad sent in error.</p><p>She also provided a credit on file equal to 10% off my last order, which I feel was the right thing to do. She also credited the amount it cost me to return the defective hood inserts.</p><p>I do greatly appreciate corvette depot seeing the error of their ways but just wish they would have done all this 3 weeks ago.</p><p>I can’t say for certain if they have changed the way they will deal with all customer returns in the future. I can only hope for their sake they do.</p><p>Seeing I do have a credit on file, I will order some parts in the near future and report back here on how the process went, the quality of the products along with shipping costs ( which mentioned by others as an issue), and time from order to door.</p><p>I would also recommend they offer CCF members a 10% discount moving forward to try and win back some of the business they have lost due to bad customer service. I am certainly not suggesting I am sold on CD again, the issue of poor quality parts (not all) still needs to be addressed by CD Along with full disclosure on the origin of parts they sell. If it’s made in China SAY SO! If it’s made in the USA, SAY SO! This info is vital to corvette owners and has a huge bearing on whether or not they will purchase that particular part.</p><p>And to be quite frank, I really don't care if you buy certain parts from corvette central or ZIP or Corvette America. Just tell me! really I'm ok with you making your margin for the convenience of buying from a Canadian company. The truth will set you free and build trust with your customers.</p><p>Thanks for listening<img class="smilie smilie--emoji" loading="lazy" alt="😀" title="Grinning face :grinning:" src="https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f600.png" data-shortname=":grinning:" /></p></blockquote><p></p>
[QUOTE="seventyeight, post: 223205, member: 6095"] UPDATE ON CORVETTE DEPOT.. I received a call from a nice lady at Corvette Depot today, she wanted to make things right and offered to ship out the brake pad as soon as it was in stock and said I didn’t need to return the emergency brake pad sent in error. She also provided a credit on file equal to 10% off my last order, which I feel was the right thing to do. She also credited the amount it cost me to return the defective hood inserts. I do greatly appreciate corvette depot seeing the error of their ways but just wish they would have done all this 3 weeks ago. I can’t say for certain if they have changed the way they will deal with all customer returns in the future. I can only hope for their sake they do. Seeing I do have a credit on file, I will order some parts in the near future and report back here on how the process went, the quality of the products along with shipping costs ( which mentioned by others as an issue), and time from order to door. I would also recommend they offer CCF members a 10% discount moving forward to try and win back some of the business they have lost due to bad customer service. I am certainly not suggesting I am sold on CD again, the issue of poor quality parts (not all) still needs to be addressed by CD Along with full disclosure on the origin of parts they sell. If it’s made in China SAY SO! If it’s made in the USA, SAY SO! This info is vital to corvette owners and has a huge bearing on whether or not they will purchase that particular part. And to be quite frank, I really don't care if you buy certain parts from corvette central or ZIP or Corvette America. Just tell me! really I'm ok with you making your margin for the convenience of buying from a Canadian company. The truth will set you free and build trust with your customers. Thanks for listening😀 [/QUOTE]
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Corvette
General Corvette Discussion
Corvettedepot.ca Nightmare!
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