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Corvette
General Corvette Discussion
Corvettedepot.ca Nightmare!
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<blockquote data-quote="seventyeight" data-source="post: 222999" data-attributes="member: 6095"><p>I recently purchased about $1,300 worth of parts with corvettedepot.ca Never mind the fact it took forever to receive the order and 4 of the parts were back-ordered. One of the parts, a very expensive set of chrome hood inserts was clearly defective. I took pictures, filled out the paperwork, and sent them back (my cost) 3 weeks rolls by and this guy at CD says he's waiting for an answer, an answer for what and from who? He was always vague about this. Finally, after 3 weeks he says the manufacturer should get back to us in a week and a half. (which could mean another 3 weeks). I said, according to your refund policy I am entitled to a refund for defective products within 30 days, ? I would like to request a refund as I'm not willing to wait another 2 weeks +.</p><p>He says oh, that's a whole new set of paperwork I have to fill out and request! I said had I known it was going to take months to get the inserts replaced I would have just requested a refund right away. Why didn't you tell me this in the beginning? He said not up to me to tell you what to do, say what!</p><p>If that wasn't bad enough, the brake /clutch pad that was back-ordered arrived and it was a tiny emergency brake pad about 2 inches wide! I called Ron at CD and he said I'll send out a return RMA, send pictures and send it back, wtf is going on here. I'm spending money and time sending you parts back at my expense and waiting weeks upon weeks to get a refund or replacement all due to your screw-ups!</p><p>Corvette depot will never see another dime from me, the incompetence is beyond belief!</p><p></p><p>....Corvette Central just got my second order for $1,000. We'll see how that goes but I'm betting nothing tops being jerked around by corvettedepot.ca</p></blockquote><p></p>
[QUOTE="seventyeight, post: 222999, member: 6095"] I recently purchased about $1,300 worth of parts with corvettedepot.ca Never mind the fact it took forever to receive the order and 4 of the parts were back-ordered. One of the parts, a very expensive set of chrome hood inserts was clearly defective. I took pictures, filled out the paperwork, and sent them back (my cost) 3 weeks rolls by and this guy at CD says he's waiting for an answer, an answer for what and from who? He was always vague about this. Finally, after 3 weeks he says the manufacturer should get back to us in a week and a half. (which could mean another 3 weeks). I said, according to your refund policy I am entitled to a refund for defective products within 30 days, ? I would like to request a refund as I'm not willing to wait another 2 weeks +. He says oh, that's a whole new set of paperwork I have to fill out and request! I said had I known it was going to take months to get the inserts replaced I would have just requested a refund right away. Why didn't you tell me this in the beginning? He said not up to me to tell you what to do, say what! If that wasn't bad enough, the brake /clutch pad that was back-ordered arrived and it was a tiny emergency brake pad about 2 inches wide! I called Ron at CD and he said I'll send out a return RMA, send pictures and send it back, wtf is going on here. I'm spending money and time sending you parts back at my expense and waiting weeks upon weeks to get a refund or replacement all due to your screw-ups! Corvette depot will never see another dime from me, the incompetence is beyond belief! ....Corvette Central just got my second order for $1,000. We'll see how that goes but I'm betting nothing tops being jerked around by corvettedepot.ca [/QUOTE]
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Corvette
General Corvette Discussion
Corvettedepot.ca Nightmare!
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