No, I don't.
I'd prefer not to deal with them.
I've given them 4 business days to make it right, and they've not bothered to contact me, except to repeatedly request I fill out their "customer satisfaction" surveys. I've chosen to ignore them, as they've done to me. It's also probably not a good idea to ask someone to rate your performance, that has declined further communication wiith their automated systems. Automated email and SMS systems don't report when a customer fails to respond, it appears, so they may not even realize how dire their situation. If they're smart enough to figure that out, which is debatable.
Car dealerships are becoming more like financial planners, in that, as automation increases, real world customer contact and service begins to decline, and they aren't even aware of it. Pull up a Q&A page on the computer, ask all the questions, check the answer boxes, hit "calculate", and then read "my personal recommendation to you" from the resultant summary screen. After sales support is also computer based. Shop manuals determine labour time/costs, and OBDII interfaces/laptops do the diagnostics and suggest the repair options. Service Techs just read what they're supposed to do from a computer printout, assuming they can read. Seems some can't, and that's why I am where I am today with them.
I also have real concerns about sabotage or retribution by reprimanded service techs, too.
If they can erase Denis' PDR card without explanation, they can surely erase anyone's.
I'll deal with it.
Thanks for your input, as always.
