- Jul 7, 2016
- 99
- 138
This post will look familiar to those of you that have commented or read my introductory post. This is the review I have submitted to Google Reviews, Yellow Pages, Facebook as well as DealerRater.
This is going to be a painful one to write based on my experience picking up a brand new 2017 2LT Corvette w/ the Z51 from Georgian Chevrolet in Barrie. Considering how I wanted my Corvette equipped (Had to be Torch Red, needed navigation, transparent roof, manual etc, etc) Working with Georgian Chevy was one of my very few options, the other one being in Laval, QC.
To save yourself a long read, I will give you the short story here: I have backed out of the deal, all the papers are marked as void and have just received my refund, I am refusing to take this, my dream car from Georgian Chevy.
• Approval was completed
• The deposit was put down
• All necessary paperwork was signed and completed
• I even had one of the keys to the car
On a positive note, Georgian was able to offer me what I thought was a fair price on my trade in (2014 Mustang GT) This is where the good stuff ends. Now on to the bad news and the events that have unfolded to get myself a Corvette that is 2 hours drive away.
The original pickup date was supposed to have been Monday, March 27th, I had my test drive on Saturday where I identified the problem with the transmission. It was shifting from 3rd to neutral on deceleration without my hand on the shifter; The salesman insisted (and even argued to an extent) that this was normal due it being in Transport Mode. Now, I know a little bit about cars, a little bit about parts and gears to know that there is no way they would release this car to a customer or even more importantly to someone for a test drive in Transport Mode if this is how it acted. Again, he argued and insisted and guaranteed that this will be fixed once removed out of Transport Mode.
They were supposed to take it out of Transport Mode and resolve the issues by Monday, March 27th pickup. This was delayed because they found out the issue was NOT Transport Mode as I had called it. It was a 3rd gear issue and there was a service bulletin already for it which they were unaware of. So now the sales rep had called me and informed me that they had to order 20 different parts and I was given the ETA of repair completion by Friday March 31st and pickup of the vehicle on Saturday April 1st. Saturday came and went, I was not called nor was I updated throughout the week without having asked for an update; I had to keep asking and pressing for updates. I was told finally that it would be ready for pickup Monday April 1st.
Having booked a half day off of work because the dealer is an hour and a half away. Just as I was packing my things and almost out the door I emailed Georgian Chevy to inform them I was on the way. Several minutes later I receive an email telling me that the issue has not been resolved and now the transmission after having been cracked open and repaired already is now making a loud clicking noise. They didn't keep me up to date, they didn't keep me informed - I almost drove all the way to get no car back.
Upon asking for an update on my vehicle, I was told "You're not my only customer" this was the last straw for me. I am paying near $100,000 for a vehicle that has needed to be repaired twice already, I am being treated without respect, emails are being ignored. Not only was the service horrendous, I didn't want to take on a brand new car that has already had issues this dealer was not able to repair the first time around.
I had to walk away. This had bad news written all over it. Buyers, I want to make it evident and share my experience, take note of the stress and wasted time trying to make my dream car happen. I strongly suggest you to take your business elsewhere, especially when buying a higher end vehicle such as a Corvette.
Here are some pics of the Corvette I almost went home with:
CCF Team, the C7 Vette remains my dream car. I think I have something lined up but will not post/share anything once confirmed on paper. Wish me luck, lets hope this other dealer is able to work something out.
This is going to be a painful one to write based on my experience picking up a brand new 2017 2LT Corvette w/ the Z51 from Georgian Chevrolet in Barrie. Considering how I wanted my Corvette equipped (Had to be Torch Red, needed navigation, transparent roof, manual etc, etc) Working with Georgian Chevy was one of my very few options, the other one being in Laval, QC.
To save yourself a long read, I will give you the short story here: I have backed out of the deal, all the papers are marked as void and have just received my refund, I am refusing to take this, my dream car from Georgian Chevy.
• Approval was completed
• The deposit was put down
• All necessary paperwork was signed and completed
• I even had one of the keys to the car
On a positive note, Georgian was able to offer me what I thought was a fair price on my trade in (2014 Mustang GT) This is where the good stuff ends. Now on to the bad news and the events that have unfolded to get myself a Corvette that is 2 hours drive away.
The original pickup date was supposed to have been Monday, March 27th, I had my test drive on Saturday where I identified the problem with the transmission. It was shifting from 3rd to neutral on deceleration without my hand on the shifter; The salesman insisted (and even argued to an extent) that this was normal due it being in Transport Mode. Now, I know a little bit about cars, a little bit about parts and gears to know that there is no way they would release this car to a customer or even more importantly to someone for a test drive in Transport Mode if this is how it acted. Again, he argued and insisted and guaranteed that this will be fixed once removed out of Transport Mode.
They were supposed to take it out of Transport Mode and resolve the issues by Monday, March 27th pickup. This was delayed because they found out the issue was NOT Transport Mode as I had called it. It was a 3rd gear issue and there was a service bulletin already for it which they were unaware of. So now the sales rep had called me and informed me that they had to order 20 different parts and I was given the ETA of repair completion by Friday March 31st and pickup of the vehicle on Saturday April 1st. Saturday came and went, I was not called nor was I updated throughout the week without having asked for an update; I had to keep asking and pressing for updates. I was told finally that it would be ready for pickup Monday April 1st.
Having booked a half day off of work because the dealer is an hour and a half away. Just as I was packing my things and almost out the door I emailed Georgian Chevy to inform them I was on the way. Several minutes later I receive an email telling me that the issue has not been resolved and now the transmission after having been cracked open and repaired already is now making a loud clicking noise. They didn't keep me up to date, they didn't keep me informed - I almost drove all the way to get no car back.
Upon asking for an update on my vehicle, I was told "You're not my only customer" this was the last straw for me. I am paying near $100,000 for a vehicle that has needed to be repaired twice already, I am being treated without respect, emails are being ignored. Not only was the service horrendous, I didn't want to take on a brand new car that has already had issues this dealer was not able to repair the first time around.
I had to walk away. This had bad news written all over it. Buyers, I want to make it evident and share my experience, take note of the stress and wasted time trying to make my dream car happen. I strongly suggest you to take your business elsewhere, especially when buying a higher end vehicle such as a Corvette.
Here are some pics of the Corvette I almost went home with:
CCF Team, the C7 Vette remains my dream car. I think I have something lined up but will not post/share anything once confirmed on paper. Wish me luck, lets hope this other dealer is able to work something out.
