General Sales Manager (in person) should be the best avenue as Service $$ should be as important if not more important than to just shrug you off.
If that doesn't work ... then the Service Manager might to good for knowing this ...
Don't waste your time with a Salesperson as you already know where their "heart" is. It is the most frustrating part in that they
neglect to even reason that we are a resource of new sales referrals too. I've bought 2 Corvettes in the same time span as referring
4 Denali and SLT2 (LTZ) truck sales ...
I even found that sometimes its a matter that the window sticker has different delivery dealership name on it - and reason for not providing it.
I try to stress to them that it doesn't matter after the fact ... but that sticker sure matters for private resale or an insurance claim. I have personal
experience in settling a no-loss insurance claim that, until I produced my factory window sticker (or re-print) (not printed out whatever), they
were not going to give me credit for the fact that the paint was an extra $1000.
I hope you can get this from them ... try not to disclose your dislike of them ... to them. It's a never blow up a bridge idea as it's always
good to kick tires at places you don't buy from so that the place you are buying from has the feeling they still have to compete.
It sucks but it works.
I've never tried asking if another Dealership could get a re-print done "in exchange" for my new referrals and Servicing $$. Might be
an avenue to try.
(and yes ... the Corvette Museum is sadly not a resource for us ... even though they love us buying crap from their store ...
)
I've found that their are two types of "Managers".
#1 ... Those who Manage and focus on the "Resource" of what their Company Survives and Thrives by (i.e. Customers)
#2 ... Those who Manage .............. only to keep their job