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Corvette
C7 Z06
GM Special Warranty Program N2022302720 - On-Track Overheating
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<blockquote data-quote="AllFlash" data-source="post: 234924" data-attributes="member: 2168"><p>FOLLOWUP!!!!</p><p></p><p>So the dealers got an 'addendum' that wasn't included with our letter that states that there has to be irrefutable proof of the deficiency either in the codes, by picture or video. These are the only three acceptable methods to validate the repair. My dealer called and started to hum and haw, first explaining to me that the repair is over $4000 Cdn. He then added that, when they replaced my coolant reservoir in the Fall (a $500 bill) they may have cleared the codes and that's not a good thing. It meant they couldn't order the parts and set an appointment until the snow melts to confirm. I laughed. Hee asked why. I said because he just made me realize that coolant repair should be free as that is exactly when it occurred. He hummed and hawed some more and stated that he would be speaking with the District rep next week over Zoom.</p><p></p><p>I laughed again. He wasn't too amused i don't think. I explained that I understand what the cost to them would be if it isn't eventually approved but the probability is that they cleared the codes when disconnecting the battery as they always do and that kind of leads to an impasse? I explained that I had no problem writing to GM customer service directly and stating EXACTLY what we had discussed here and getting their direction. He thanked me, set that appointment, stated he was ordering the parts and checking into the bill being reimbursed. It was a good day. Lol.</p></blockquote><p></p>
[QUOTE="AllFlash, post: 234924, member: 2168"] FOLLOWUP!!!! So the dealers got an 'addendum' that wasn't included with our letter that states that there has to be irrefutable proof of the deficiency either in the codes, by picture or video. These are the only three acceptable methods to validate the repair. My dealer called and started to hum and haw, first explaining to me that the repair is over $4000 Cdn. He then added that, when they replaced my coolant reservoir in the Fall (a $500 bill) they may have cleared the codes and that's not a good thing. It meant they couldn't order the parts and set an appointment until the snow melts to confirm. I laughed. Hee asked why. I said because he just made me realize that coolant repair should be free as that is exactly when it occurred. He hummed and hawed some more and stated that he would be speaking with the District rep next week over Zoom. I laughed again. He wasn't too amused i don't think. I explained that I understand what the cost to them would be if it isn't eventually approved but the probability is that they cleared the codes when disconnecting the battery as they always do and that kind of leads to an impasse? I explained that I had no problem writing to GM customer service directly and stating EXACTLY what we had discussed here and getting their direction. He thanked me, set that appointment, stated he was ordering the parts and checking into the bill being reimbursed. It was a good day. Lol. [/QUOTE]
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Corvette
C7 Z06
GM Special Warranty Program N2022302720 - On-Track Overheating
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