GM customer service+ Courtesy Chev story

tqracr

tqracr

Active Member
2 You're 10
Mar 5, 2011
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brighton ontario/Port Charlotte Fla
VetteCoins
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03 50th Aniversary
I got the final call and offer from GM Executive Customer Service regarding Courtesy Chev Olds where I bought my '08 vert.
After 2 months of dealing with this issue (see post...Dealer to avoid) Courtesy Chev will not budge on supplying me with a key and fob and replacement of the $31.62 fender which they broke. I installed a new one myself, saving $30 in labor. They still refuse to give me a copy of the 160 point inspection as per the optima used car inspection and the work order showing that they put synthetic oil and the special rear end fluid in my car. You have to wonder why!
They have offered me only a Silver detailing of my corvette. This means I would have to take a day off work (@$300/day), drive round trip to their dealership in Toronto from Brighton (300 km) , to let a dealership, who delivered a car to me with a broken fender, a key fob that is missing the emergency key and a fob that is not programmed, detail my car. I think not.
These clowns can't fix a ham sandwich.
They did however pay to have a new key fob programmed at Scott Drummond. I paid GM Parts house in the US for the fob and key. BFD
GM customer service is sending me a $200 service voucher as a good will gesture.
While on the phone to the GM Executive customer service representative I directed him to the Canadian Corvette Forum website. He was very interested with the number of views and the comments from members.
He is going to send a link to Courtesy Chev Olds so they can view them also.
This has been one big peeing contest with Courtesy Chev Olds from the start. It has lasted 2 months.
They may have won the battle but with the number of views and posts, I feel I have won the war.
Hopefully, prospective Corvette purchasers will let it be known to Diane Parsons at Courtesy Chev Olds that they will be avoiding her dealership because of her treatment of a fellow corvette enthusiast.
I wish I could have bought this car from Scott Drummond Motors in Campbellford, Ontario because it would have been done right from the start.
Two days after I got this car a tire pressure monitering unit went on one of the front wheels.I ordered a new one from Scott Drummond and when it came in, the salesman from whom we had bought our 2012 Cruze, showed up at our house, picked up the corvette, took it to the dealer 30 km away, had it serviced and then brought it back.
 
I can only say that it is shocking that a dealer would not go through the effort to make things right with you. If you were buying 1985 Hyundai Pony with 400,000 km for $75 I could possibly understand why they would dig in their heels.

But Corvette is a marquis vehicle for GM and even for used ones there are a limited number of people who have the income to acquire such a car. Thus we are a very tight community, we talk, we share stories and we create threads, Tweets, Facebook and blogs. While we trumpet about the accomplishments and interactions with businesses like Dasilva Motorsports and their integrity, likewise we pass the word on about businesses like (Lack of) Courtesy Chev Olds and their dealings with a Corvette owner.

As an aside, if they are a member of the Better Business Bureau in Ontario, can you not also leave something on their website about your experience with these larcenous and chicanerous individuals? You experience with Courtesy Chev Olds, while brutal, can have some additional positive value if you are able to warn and save others from similar treatment at their hands.

Cheers,

Garry
 
Hey. Courtesy Chev... If you're reading this... My LinkedIn and Facebook profiles have a total over 1,000 people. A great number thought this was DISGUSTING and have also passed on the word to THEIR contacts. Pay up. If you choose to correct the issue, I will also share this information. Until then... happy to excercise the power of social media (for free) to counter act your paid advertising budget. And if I may have impacted 5 or 10 people's decisions to purchase a car at your dealership... Well, you can put THAT in your "our integrity sucks" line item" in you general ledger as a negative number.
 
It's unbelievable that they missed their chance (so far) to easily (and cheaply) make a customer happy.
Seems to me that they really don't care about their customers.
Good to know.

C.
 
This is still going on...............shame on you Courtesy Chev. You can count on another that will never put a foot inside your doors. In this day and age, customer service is everything... Sorry you loose.
And if the Gm rep is reading this; Not only do the corvette community talk on forums, ever seen how many corvette meets there are throughout the calender year. Don't for a minute think that the guys just stand around and look good...we do talk, a lot .
 
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Genius is doing something first. Smarts is copying someone that already has. Ever heard of Costco or Apple? Customer SERVICE (from my experience) and the reason I still spend my money at BOTH. Cheers! You lose.
 
Brutal. No wonder people go elsewhere for cars (switching brands) or go to a Corvette only service shop. That's good news for Manny though. ;)
Thanks to those idiots more people with Vettes will be going to people like Manny. People who actually care and have customer service. I love my Vette but I'll be damned if I take it to a GM dealer for service.
Sent from my SGH-I747M using Tapatalk 2
 
CaledoniaBrian said:
This is still going on...............shame on you Courtesy Chev. You can count on another that will never put a foot inside your doors. In this day and age, customer service is everything... Sorry you loose.
And if the Gm rep is reading this; Not only do the corvette community talk on forums, ever seen how many corvette meats there are throughout the calender year. Don't for a minute think that the guys just stand around and look good...we do talk, a lot .
Click to expand...

Well said...
They spend thousands on "local advertising" and no one in dealership, has the sense to correct this....:nono:

SHAME ON YOU! :canada: you made your bed.......:(
 
Look after your customers and your advertising budget will probably be minimal. For the few dollars involved, I'm surprised that they stonewalled the way they did. It's not like they would be replacing an engine or transmission. The internet spreads the word a lot faster and further than word of mouth.
 
sounds like a dealer to avoid for sure. hard to fathom that kind of B.S. still going on in this economy and the upheaval in the auto sector in general. people will not always relate good experiences but bad ones, hoooboy lookout.
 
There is a local used car dealer with a Corvette for sale. The sales person actually talked down to my buddy who was looking to buy the car. In the end, he bought one a little older modded with a Magnuson supercharger and a bunch of nice mods, all for $10K less. This car is every bit as clean as the one in the show room and after Kent spent four days with the clay bar, polish and wax, it shines a whole lot better. It will be at Manny's next May 25 as well. In this economic climate, I can't understand the thinking in the retail end of the car industry. The attitude would have you out of business in no time in any other retail sector.:confused:
 
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