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Perhaps try the "dealer route" again to see if it will cover this or split it with you in some fashion, even though GM has denied the claim. I assume it's the dealer who sold you the car and hopefully it would have some PR concerns and be embarrassed by the advice it gave you not being followed by GM.Is there some sort of "Ontario consumer advocate" you could complain to, with supporting documentation?If none of that works, GM should have a presence in Ontario with a "head office" but you may have to conduct a corporate search to figure that out or get that info from your dealer or perhaps you know it already since you've mentioned the District Manager's name. I say this since a demand letter from an Ontario lawyer you're in tight with, directly to GM's Ontario head office and cc'd to the "District Manager Customer Care" you've mentioned (if he's at a different location) may do the trick. Send photos, information about similar complaints you find on the Forums, what your dealer told you and the TSB in particular and explain why it's unlikely a rock chip would cause that damage and how you'll readily be able to establish "on a balance of probabilities" the problem lies with GM's QC and not a rock chip. You could also mention you've got other members in Corvette Forums wondering what GM is going to do for you but I know others have said that GM doesn't care about that "PR jab". Get all this ready for your lawyer or even do a draft of the letter for his/her consideration to save time/money. For good measure ask in the letter they refer this issue to their legal department for an opinion. Just a suggestion since I don't know if you'll think doing all of this is worth it, but I usually like to "go for the knock-out punch" when making a claim and pitch to change someone's mind, to best persuade them to come around to my point of view. If that doesn't work, you can always start an action in "Small Claims Court" but that action should also name the dealer who sold you the car in "breach of warranty of fitness" or your Ontario equivalent and I don't know if you want to get your dealer involved at that level. Unfortunately, GM likely thinks it worthwhile to do a denial since most people usually won't bother suing, which is frustrating. Just a few thoughts on your options. Let us know what happens.
Perhaps try the "dealer route" again to see if it will cover this or split it with you in some fashion, even though GM has denied the claim. I assume it's the dealer who sold you the car and hopefully it would have some PR concerns and be embarrassed by the advice it gave you not being followed by GM.
Is there some sort of "Ontario consumer advocate" you could complain to, with supporting documentation?
If none of that works, GM should have a presence in Ontario with a "head office" but you may have to conduct a corporate search to figure that out or get that info from your dealer or perhaps you know it already since you've mentioned the District Manager's name. I say this since a demand letter from an Ontario lawyer you're in tight with, directly to GM's Ontario head office and cc'd to the "District Manager Customer Care" you've mentioned (if he's at a different location) may do the trick. Send photos, information about similar complaints you find on the Forums, what your dealer told you and the TSB in particular and explain why it's unlikely a rock chip would cause that damage and how you'll readily be able to establish "on a balance of probabilities" the problem lies with GM's QC and not a rock chip. You could also mention you've got other members in Corvette Forums wondering what GM is going to do for you but I know others have said that GM doesn't care about that "PR jab". Get all this ready for your lawyer or even do a draft of the letter for his/her consideration to save time/money. For good measure ask in the letter they refer this issue to their legal department for an opinion. Just a suggestion since I don't know if you'll think doing all of this is worth it, but I usually like to "go for the knock-out punch" when making a claim and pitch to change someone's mind, to best persuade them to come around to my point of view. If that doesn't work, you can always start an action in "Small Claims Court" but that action should also name the dealer who sold you the car in "breach of warranty of fitness" or your Ontario equivalent and I don't know if you want to get your dealer involved at that level. Unfortunately, GM likely thinks it worthwhile to do a denial since most people usually won't bother suing, which is frustrating. Just a few thoughts on your options. Let us know what happens.
