So, I had my new wheels and steering wheel installed yesterday at the dealership where I got the car from. On my way home, I noticed there was a $38 charge for the front plate mount install. I emailed my salesguy asking him why they would charge me for something I thought was part of the delivery. Prior to writing the email I had asked a couple of guy who took delivery of their brand new Z06’s if they were charged for the front plate install. And as you expect, their answer is NO. My salesguy responds with “ let me talk to my boss. How much was it ?” (not going to mention his name) I tell him it’s not the amount I’m upset about, it’s the fact that you are charging me for something that you shouldn’t have. He comes back with I’m sorry there was a miscommunication. The service advisor thought you brought the mount for install. What?! I know, so many questions were running through my head when I read the email first one being do I really look that stupid? Anyway, end of rant. Let me know if I overreacted. I also invited their customer service specialist to join the forums and explain their side more if they want.
The dealership is Leggat Chevrolet on Fairview in Burlington.
The dealership is Leggat Chevrolet on Fairview in Burlington.