Kudos @Zora
Dealerships better have well trained reps that know all these specifics when the C8 comes out.
Based on how the C7 ZR1 is being sold in the area, they better be well tuned to sell the technology as
too many are currently doing a lousy job at "selling" the most expensive Corvette to date.
It's like they are merely middle-men in the process to acquiring a ZR1 with what seems to be a
"let's buy one and you tell us what it's all about" demeanor. Regardless of C8 MSRP, not knowing
the ins-and-outs of the C8 on the selling floor will not be acceptable. I will surely get the first hint
from GM Canada if the C8 does not come to our Annual Auto Shows in the West just like the
ZR1 was a no-show this year ... as it surely reflected experiences that followed in some Dealerships.
Wow, didn't even think of the C8 service side yet other than ifThe ZR1 sounds a lot like my Viper in the sense that dealerships have absolutely no clue....... It's a situation where an American car company makes something really special, but has absolutely no dealer support for the vehicle. Brutal. It's one of the reasons I keep my Viper in Lions Bay, and my Vette in Saskatchewan. Try and find a shop who has competent technicians to work on the Viper outside of Toronto or Vancouver...........good luck. Even then, I think it's a bit sketch. Sherwood GM in Saskatoon seems to know what they are doing with my Vette, so I'm happy with that. The next car I buy has to have adequate dealer support, or I'm not even going to consider it. This obviously isn't an issue with Lamborghini, Ferrari, McLaren, etc. You take your car into one of those shops and you can bet they know what they're doing. But, you're going to pay an arm and a leg for that "specialized knowledge." Wouldn't it be nice if the C8 Corvette makes the jump to the more "exotic side" and the dealerships that sell the car have staff that can actually carry on a meaningful conversation about the car as well as service it? It's almost as if, when you are considering the purchase of the C8 you have to ask the salesman, "So, how many techs do you have employed at this dealership who are actually qualified to work on this car?" None have completed the required training? No thanx............. Or how about the Ford GT? How many Ford dealerships in Canada can actually touch that car? I bet you can count them on one hand......or less........
Responses will vary on importance and one I find most frustrating is that multiple dealerships have the same owner group in my City which takes some of the competition away and brings in another issue of not always being assured which specific lot has the specific vehicle you want. First and only thing a sales person wants is your name ... and then seems to tie it with their name no matter which lot you buy from. It's frustrating and tells me they are only in it for the pay cheque. So I make a habit to only buy at one-off dealerships and definitely kick tires at the others (as long as the vehicle is actually there). When it comes down to knowing exactly what you want, our on-line build-your-own does not break out options that you can when building one at the desk in a dealership. This is where knowledge of the salesperson comes in fumbling through the build screens and assuming things without asking as they go page to page (so it seems) a lot of clicking going on and not enough collaboration. So I saw a ZR1 with Blue Calipers, click that please .... and the rocket science begins. I also can't seem to get a sheet with only my options so that I can review it all at home without being impulsive in the moment. It's a secret I guess ... LOL ... I have had success when dong this at a General Sales Manager's Desk but I have to be ready to deal, know all my specs and buy so that I am not a "waste" of their time ... I do find the one-off Dealerships are much more tolerant and accommodating (when the time during a weekday works). We will see how this goes during the freeze of hibernation for another kick at a ZR1 ... Service, I have grown to drive 300km (in a vette) for an oil change instead of booking it in 2 weeks from now and having to leave the Corvette in the shop parking lot all day ... not!I understand the issues about lacking properly trained salespersons. That is super unfortunate — and true of most brands.
I mitigate that two ways, first I never walk into a dealership unless I know everything about a vehicle I am considering buying. I do not mean 98%, but 100%. I know every option, every option code, what can and can not go with every other choice I am selecting. I trust no one except myself when it comes to even ordering a daily driver, and certainly not going to trust the average salesperson (again of every brand). Second, and I do not know whether this is even possible in Canada for one to buy from a dealership that is not the one closest to you, but living in the U.S., I have bought my last three Corvettes from three different dealers — with their average distance from our house being 3,000 miles. Why? Because I extensively research not just the car but the dealership, and then I choose which specific highly-knowledgeable salesperson is their # 1 Corvette person.
Buying a Corvette is the second most expensive purchase I have ever made (more expensive even than a couple of houses I have bought), and so it is not location, location, location, but research, research, research before I buy every “next” one.
I understand the issues about lacking properly trained salespersons. That is super unfortunate — and true of most brands.
I mitigate that two ways, first I never walk into a dealership unless I know everything about a vehicle I am considering buying. I do not mean 98%, but 100%. I know every option, every option code, what can and can not go with every other choice I am selecting. I trust no one except myself when it comes to even ordering a daily driver, and certainly not going to trust the average salesperson (again of every brand). Second, and I do not know whether this is even possible in Canada for one to buy from a dealership that is not the one closest to you, but living in the U.S., I have bought my last three Corvettes from three different dealers — with their average distance from our house being 3,000 miles. Why? Because I extensively research not just the car but the dealership, and then I choose which specific highly-knowledgeable salesperson is their # 1 Corvette person.
Buying a Corvette is the second most expensive purchase I have ever made (more expensive even than a couple of houses I have bought), and so it is not location, location, location, but research, research, research before I buy every “next” one.
So bloody true. IT DOES NOT MATTER WHAT YOU DO IN THE USA; FOR THE MOST PART, THE CUSTOMER IS RIGHT!!!Having been born in the U.S. (Portland, OR), and having lived in both Canada and the U.S. throughout my life, I can say with utmost confidence that automobile ownership in the two countries is night and day. Just to give you an example, I just had my oil changed at Sherwood GM in Saskatoon a couple weeks ago. It was the last of my five free ones, but do to a computer glitch (I believe associated with the new Mobile 1 requirement), the service guys had to show it as me paying for the service until Monday when it could be rectified by someone higher up. So I got a "preview" of what it will cost me to get my oil changed by them for the next one: $201.00. Quite honestly, you almost can't buy the oil up here for $150.00. Don't even get me started on tires.................hahahaha..........live it up down there Zora. BTW, Unlike the motto in the U.S. "The customer is always right." Up here in Canada, the motto is, "Tough s**t, where else are you going to go?"