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The manufacturer did get back to me this morning. If I put a deposit on the tools, they would send them to me to remove the broken nut. If I had the invoice or warranty card they would replace the broken nuts. They may anyway, but I do not know at this point. All I really was interested in was that they check the hardness of the nuts because these ones are obviously way too hard when they break into pieces like glass. For all I know, someone may have installed these nuts at some point with an impact gun because, on closer inspection, one of the broken faces is dark so that crack has been there for quite a while. Whatever, I will be trying the new extractor sockets later today. McGard sounds like the type of company that I like to deal with. They do not run and hide when there is a problem.
The manufacturer did get back to me this morning. If I put a deposit on the tools, they would send them to me to remove the broken nut. If I had the invoice or warranty card they would replace the broken nuts. They may anyway, but I do not know at this point. All I really was interested in was that they check the hardness of the nuts because these ones are obviously way too hard when they break into pieces like glass. For all I know, someone may have installed these nuts at some point with an impact gun because, on closer inspection, one of the broken faces is dark so that crack has been there for quite a while. Whatever, I will be trying the new extractor sockets later today.
McGard sounds like the type of company that I like to deal with. They do not run and hide when there is a problem.
